We answer your questions (FAQ)

All the niche perfumes we offer on SCENTISSIME are delivered by the brands themselves. Our privileged partnership gives you the guarantee of always receiving authentic, up-to-date fragrances, shipped in the best possible conditions.

We accept payment by credit card (Visa, MasterCard, American Express), Google Pay, Apple Pay, Paypal with the option of paying in 4 instalments free of charge, and with several providers allowing split payment.

We use a leading online payment service provider that uses secure encryption technologies to protect your payment information, ensuring the safety of your data.

Delivery is free within the European Union for any perfume costing at least 59.00 euros.

Outside the European Union, delivery charges lower than the actual transport costs are applied. These charges vary depending on the delivery address.

Delivery times vary depending on your delivery address and the country from which your order is dispatched, as well as the shipping method chosen by the brand dispatching your order.

Any delivery charges will be shown at the payment stage when you place your order.

Yes, you can track your order by logging into your account. Once your order has been shipped, we will provide you with a tracking number that you can use to follow your package until it is delivered.

We offer a 14-day return policy from receipt of your order. If you are not satisfied with your purchase, please contact us to obtain a return authorization number. See our "Return Policy" page for more details.

If your package arrives damaged, please contact us immediately. We will ask you to provide us with photos of the damaged parcel and, if necessary, to return the damaged products to us so that we can resolve the problem quickly.

We deliver niche fragrances to all countries in the Euro and Schengen zones (listed below), to part of continental Europe, North America, North Africa and most countries in the Near and Middle East. However, it may happen that a Brand present on the site decides not to deliver to a particular country. In this case, you will not be able to place an order when validating your basket.

Please let us know so that we can contact the Brand and try to resolve the problem. Contact us at [adresse e-mail du service client]. During the checkout process, please select your country from the delivery options drop-down list.

Shipping is free for all products with a unit value of over €59. If you order products of different brands and sizes, shipping may be free for some products and charged for others. This is indicated in the shopping cart when you place your order.

The ordering process is simple and user-friendly. Once you've found the products you'd like to buy, add them to your shopping basket. Then follow the checkout process to finalize your order.

To create a customer account on our site, click on the "Register" link at the top right of the page. Fill in the registration form with your personal details, create a password and click on "Register". Your account will then be created and you can log in to make your purchases. Please note that the creation of a customer account implies acceptance of our terms and conditions.

It is possible to place an order without creating an account. But creating an account allows you to benefit from advantages such as order tracking and exclusive promotions.

Once you have placed your order, it is unfortunately not possible to modify it.

You can cancel your order before it is shipped by the Brand. To cancel your order, please contact us as soon as possible at [adresse e-mail du service client] with your order number and we will do our best to help you.

We offer you several ways to find the perfumes that suit you on the"Find your perfume" page. We also invite you to look at the reviews of other customers who have purchased the same product.

If you have any questions about a specific product or need advice on choosing the right fragrance, please don't hesitate to contact us. Our customer support team will be happy to help you make the best purchasing decision.

When you receive your order from our partner Brands, each perfume will be accompanied by a Sample of the corresponding fragrance. If this is the first time you've ordered the fragrance, it's a good idea to try it out for yourself at Sample. If you don't like the fragrance, you can return it, provided that the product has not been opened and is in the condition in which you received it. If you're a member of The List, return postage is free.

Yes, our loyalty program "The List" allows you to earn points for every purchase you make on our site. These points can be converted into discounts on future orders. You can check your points balance in your customer account. You can sign up for The List free of charge and benefit from numerous advantages by clicking here.

Yes, we have a referral program that lets you earn rewards by inviting your friends to discover our site. Here's how it works:

1. Log in to your customer account: To participate in the referral program, make sure you're logged in to your customer account on our site.

2. Get your referral link: Once logged in, you'll find your personal referral link in your dashboard. This link is unique to your account.

3. Share your link with your friends: Copy your referral link and share it with your friends, family or colleagues. They'll be able to click on the link to access our site.

4. Your friends place an order: When your friends click on your referral link and place their first order on our site, you'll be eligible to receive rewards.

5. Receive your rewards: Once your friend's order is confirmed, you'll receive loyalty points or a discount on your next purchase, depending on the terms and conditions of the current referral program.

Keep in mind that rewards may vary depending on current referral program promotions. Be sure to check the specific details of the current referral program on our promotions page or in your customer account.

If you have any further questions about the program, please don't hesitate to contact us - we're here to help!

We will soon be offering gift cards that you can give to your loved ones. These gift cards can be used to purchase products on our site.

Yes, some of our brands offer special deals at certain times to members of our best customers club "The List". Don ' t hesitate to sign up to find out about our current offers - it's free.

Product availability is indicated on the product page. If a product is out of stock, you will not be able to add it to your basket. However, it may happen that a brand present on the site cannot deliver because its stock level is not up to date. If this happens, please let us know so that we can contact the brand and try to resolve the problem. Contact us at the following address: [adresse e-mail du service client].

Yes, we strive to provide accurate and detailed descriptions of all our products and the niche fragrances we offer.

If you have specific questions about a product, please feel free to contact us before placing your order. The fastest means of communication is our Chatbot, in the tab at the bottom right of the screen.

Product warranties vary according to manufacturer and product type. As products are delivered directly by the brands, they are responsible for the warranty of their products.

You can contact our customer service department using the contact form available on our website or by sending an e-mail to [adresse e-mail du service client]. Our team will be delighted to help you and respond promptly to your questions and concerns.